Call. Manager Express GUI Software Installation & Configuration. Loading the Call. Manager Express GUI Files.

As mentioned in our previous article Call. Manager Express GUI Software Installation & Configuration - Part 1, we'll be installing the file containing the basic Call.

Manager GUI files. This is a common practice over the full version as free space on the system's flash is often a problem. The 4. 0MB . tar file (cme- basic- 7. MB flash that already contains the Cisco IOS on it. While this file can be viewed using Winzip, it is intended to be extracted directly on to your Call. Manager platform using the CLI interface.

Cisco CallManager software is shipped with a suite of integrated voice applications and. All Software; Big.

Using the necessary commands, the cme- full- 7. This means you must ensure you have enough free space on your router or UC5. To extract the file, launch a TFTP server and ensure the file is accessible by the tftp server, then follow the below command: R1# archive tar /xtract tftp: //1.

Loading cme- basic- 7. Fast. Ethernet. 0/0): ! APPS- 1. 2. 1. SBN (2. The 'archive tar /xtract' command tells the router or UC5. In total, our example had 1.

24087544/Cisco-CallManager-Music-on-Hold. Software used is. Home » Phone System Administration » CDK Phone Manager » Music On Hold Files for. BroadWorks Default Music on Hold File: 1.

GUI files. Opening the . Winzip and locating the files with the path 'gui\' will reveal the GUI related files: In the worst- case scenario, if there is limited space on the Call.

Manager Express flash memory, simply extract the files with the 'gui\' path and upload them individually in the root directory of your flash memory. Once uploaded on the router's flash, next step is to enable the router's http server, configure the authentication method, so that the router uses its local user accounts for authentication, and finally create a local user account with privilege 1. The file privilege command is necessary, otherwise we might experience telephony. This user will not have any other type of access to the CCME router as it is not considered a 'local account': R1# configure terminal. Enter configuration commands, one per line. End with CNTL/Z. R1(config)# telephony- service R1(config- telephony)# web admin system secret 0 mysecret When entering the password or secret, type '0' reflects a non- encrypted password where as type '5' reflects an encrypted password.

We are now ready to access the Cisco Call. Manager Express GUI Interface using the following URL: http: //1. This example assumes that the Call. Manager Express system is on IP address 1. When typing the URL in our web browser, the system will request for a username and password. We enter the credentials accordingly and are presented with the Call. Manager Express homepage: From here, we are able to configure basic system parameters, ip phone devices, create and assign extensions, receive basic call reports and much more.

The scope of this article will cover as much as the basic system parameter since the rest will be covered in future articles. The begin setting up the basic system parameters, select 'Configure > System Parameters'. This will load the system parameter page where a number of options are available: The most important parameters are outlined below: Administrator's Login Account - create or reset new CCME GUI accounts.

Date and Time Format - The date/time format displayed on the IP Phones. IP Phone URLs - The urls IP Phones must use in order to obtain access to advanced features such as XML services or Internet. Max. Number of IP Phones - The maximum number of IP Phones allowed to register to our CCME system. This number cannot be more than the max. If this option is not available, it will be necessary to enter the 'time- webedit' command under the 'Telephony- service' section using the CLI prompt. Timeout - The number of seconds between interdigit timeout (how long the system will wait as a user is entering a phone number, before timing out), ringing and busy timeout. Transfer Patterns.

The pattern of destination phone number(s) allowed for transferring calls to external numbers. This is the music file played when a caller is placed on- hold. The file is sampled at 8. Khz, mono, 8bit and saved using . A/mu- Law format. As the parameters are set, the data entered are translated into CLI commands and placed under the 'Telephony- service' section of the router's or UC's configuration.

Below is the 'Telephony- service' configuration from a working CCME system. Notice that there are a lot more commands entered than available from the web interface, however it is fairly easy to locate the ones covered with the GUI interface.

In- depth analysis and configuration of the telephony- service will be covered on another article: R1# sh run . This is especially evident when trying to assign extensions to physical IP phone buttons. If you are using Mozzila Firefox and stumble into problems with the GUI interface, try switching to Internet Explorer - amazingly as it might sound, no problems have been encountered with it so far! Article Summary. This article covered the Cisco Call. Manager Express GUI interface and how it relates to different IOS versions. We examined the CCME version contained in each IOS and where to obtain the necessary files. We also saw the information contained in each Call.

Manager Express specification page, how to select and download the appropriate CCME GUI files and what they contain. Closing, we showed how to install the Cisco Call. Manager Express GUI files onto a Cisco router or UC5. GUI working. Basic system parameters were also covered, giving a view of the available options for Cisco Call.

Manager Express. If you have found the article useful, we would really appreciate you sharing it with others by using the provided services on the top left corner of this article. Sharing our articles takes only a minute of your time and helps Firewall. Back to Cisco Vo. IP/CCME - Call. Manager - Unity Express Section.

Cisco Call. Manager version 4. Cisco Call. Manager—an integral component of the Cisco IP Communications system—is the software- based call- processing component of the Cisco enterprise IP telephony solution; it is enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data). Additional data, voice, and video services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems interact with the IP telephony solution through Cisco Call. Manager open telephony application programming interfaces (APIs). Cisco Call. Manager is installed on the Cisco Media Convergence Servers (MCSs) and selected third- party servers. Cisco Call. Manager software is shipped with a suite of integrated voice applications and utilities, including the Cisco Call. Manager Attendant Console—a software- only manual attendant console; a software- only ad- hoc conferencing application; the Bulk Administration Tool (BAT); the CDR Analysis and Reporting (CAR) tool; the Real Time Monitoring Tool (RTMT); a simple, low- density Cisco Call.

Manager Auto Attendant (CM- AA); the Tool for Auto- Registered Phones Support (TAPS); and the IP Manager Assistant (IPMA) application. Multiple Cisco Call.

Manager servers are clustered and managed as a single entity. Clustering multiple call- processing servers on an IP network is a unique capability in the industry and highlights the leading architecture provided by Cisco AVVID. Cisco Call. Manager clustering yields scalability of from 1 to 3. IP phones per cluster, load balancing, and call- processing service redundancy. By interlinking multiple clusters, system capacity can be increased up to 1 million users in a 1. Clustering aggregates the power of multiple, distributed Cisco Call. Managers, enhancing the scalability and accessibility of the servers to phones, gateways, and applications.

Triple call- processing server redundancy improves overall system availability. Call admission control (CAC) ensures that voice quality of service (Qo. S) is maintained across constricted WAN links, and automatically diverts calls to alternate public switched telephone network (PSTN) routes when WAN bandwidth is not available.

A Web- browsable interface to the configuration database enables remote device and system configuration. HTML- based online help is available for users and administrators. Call. Manager 4. 0 has many security features that give Call. Manager users the ability to verify identity of the devices or servers that they communicate, ensure the integrity of data it is receiving, and provide privacy of communications via encryption.

Improvements in the Call. Manager Q. SIG signaling interface expands the range of functions with which Cisco Call. Manager can connect to other Q.

SIG compatible systems. Enhancements to the Call.

Manager APIs (AXL, JTAPI, TSP) provide customers and 3rd party vendors increased ability to develop improved applications that can be integrated with Call. Manager and IP Phones. Call. Manager 4. 0 introduces Video Telephony that includes support for SCCP and H. Common system administration and call behavior with existing audio phone calls help truly merge voice and video. New Call. Manager 4. Multiple calls per lines, call join, direct transfer, immediate divert, and ad- hoc conference list and drop any member improve the usability of the phones. Reports that are provided include Calls on a user basis, Calls through gateways, Simplified Call Quality, and CDR search mechanism.

In addition, CAR provides limited database administration; for example, deleting records based on DB size. The attendant can install the attendant console, a client- server application, on a PC that runs Windows 9. Windows ME, Windows NT 4. Service Pack 4 or greater), Windows 2. Windows XP. The attendant console connects to the Cisco Telephony Call Dispatcher (TCD) server for login services, line state, and directory services. Multiple attendant consoles can connect to a single Cisco TCD server.

RTMT uses HTTP and TCP to monitor device status, system performance, device discovery, and CTI applications. It also connects directly to devices by using HTTP for troubleshooting system problems. The collection includes all traces for Cisco Call. Manager and logs such as Event- Viewer (Application, System, Security), Dr. Watson log, Cisco Update, Prog Logs, RIS DC Logs, SQL and IIS Logs. It digitally signs the CTL file by using a security token and then updates the file on the Cisco TFTP server.

The Synchronizer provides two- way synchronization between the Microsoft and Cisco products. After the user installs and configures Cisco Personal Address Book, users access this feature from the Cisco IP Phone Configuration web page. Locales allow users to view translated text, receive country- specific phone tones, and receive TAPS prompts in a chosen language when working with supported interfaces. Install the Cisco IP Telephony Locale Installer on every server in the cluster. Click the icon to download one or more locale installers from the web; you must have an internet connection and a Cisco. JTAPI provides the standard programming interface for telephony applications written in the Java programming language.

JTAPI reference documentation and sample code are included. Install the application on the Cisco Call. Manager server or on any other computer that is running a Microsoft Windows operating system that interacts with the Cisco Call.

Manager server via TCP/IP. TAPI, a standard programming interface for telephony applications, runs on the Microsoft Windows operating system. The Cisco TAPI Developer's Guide describes the TAPI interfaces that are currently supported. Install the Cisco TSP and the Cisco Wave Drivers to allow TAPI applications to make and receive calls on the Cisco IP Telephony Solution.

CAPF used to install locally significant certificate in phones. Messages appended with SHA1 hash of the message to ensure that the message is not altered on the wire and can be trusted. The Call. Manager system admin will be able to disable http and telnet on the IP phones. Microsoft Vb Runtime Error 1004 General Odbc there.

With 3 button dialing a user can have speed dials for up to 9. A phone user can dial 2 digits and hit the . Configuration of speed dials is accomplished through the Call. Manager user speed dial page http: //< ipaddress> /CCMUser/speeddial. Barge existed in previous release but is enhanced in 4. The concept of conference barge or .

A new service parameter . The user can select the callers and easily add them to an ad- hoc conference by hitting the Join Softkey. The conference originator will be able to select and drop any participant in the conference. No conference bridge resources are used. Also while on a call or on hold, a user can hit the i. Divert softkey to transfer the call to voicemail. A system administrator can assign the i.

Divert softkey in the following states: Alerting, Call Active, On Hold. The softkey can be added to phones in the cluster or phones in high risk areas. When the MCID button is hit, the CDR is marked as malicious, an alert can be generated via RTMT or SNMP trap can be generated. The connected network is notified through facility message with MCID invocation encoded in facility Information Element via Q. Q. 9. 51. 7, and EN 3. This eliminates the need to create multiple instances of the same directory in different partitions to allow users to share a line and still be able to receive and place multiple calls out of the same line.

Call. Manager will now support up to 2. A new user interaction model has been introduced to allow a user to easily manage more than one call on the line and view calling name and number of the calls on the line. The system administrator will be able to on a line by line basis be able to do the following. Provision a call forward no answer timer. Provision the maximum number of calls that will be allowed on the line.

Provision the maximum number of incoming calls allowed on the line.